Customer Charter

We value your feedback to improve our standards set forth in this Charter.
We have made every effort and continuously strive to provide the best support to our customers and hope to exceed your expectations. Our Customer Charter demonstrates our commitment to serving you better and sets out the standards of service that you can expect from us, which are measured and benchmarked against the industry’s best practices.
We are here to SUPPORT
We provide 7×24 responsive customer support with guaranteed first follow up call≤ 30mins and second call in 60 mins.
We are always EFFICIENT
We look for better and smarter ways to deliver total customer experience.
We look for IMPROVEMENT
We value your feedback and provide incident report within 3 working days after receipt of inquiry and/or fault reported. 
We GUARANTEE service level
We provided SLA for our services including commitments on service availability, latency and packet loss rate etc. 
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We are here to SUPPORT

We provide 7×24 responsive customer support with guaranteed first follow up call≤ 30mins and second call in 60 mins.

We are always EFFICIENT

We look for better and smarter ways to deliver total customer experience.

We look for IMPROVEMENT

We value your feedback and provide incident report within 3 working days after receipt of inquiry and/or fault reported. 

We GUARANTEE service level

We provided SLA for our services including commitments on service availability, latency and packet loss rate etc. 

Ready to Take the Next Step

DYXnet is now part of NEOLINK.

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