我们提供一流的支援服务
为客户提供7x24支援，并保证于 30分钟内完成首个电话跟进/回覆一般查询 及于60分 钟内第完成二次电话跟进/回覆
客户宪章
我们重视任何能改善我们服务的反馈
我们竭尽所能并不断努力为客户提供最佳支持并希望超越您的期望。我们的《客户宪章》概括了我们根据行业标准所订立的服务承诺。
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We are here to SUPPORT
We provide 7×24 responsive customer support with guaranteed first follow up call≤ 30mins and second call in 60 mins.
We are always EFFICIENT
We look for better and smarter ways to deliver total customer experience.
We look for IMPROVEMENT
We value your feedback and provide incident report within 3 working days after receipt of inquiry and/or fault reported.
We GUARANTEE service level
We provided SLA for our services including commitments on service availability, latency and packet loss rate etc.
